Employee Engagement Surveys, Diagnostics & HR Mentorship Support at West London Waste Authority

Market Brief: Employee Engagement Surveys, Diagnostics, and HR Mentorship Support West London Waste Authority (WLWA).

West London Waste Authority (WLWA) is responsible for sustainable waste management across six London boroughs: Brent, Ealing, Harrow, Hillingdon, Hounslow, and Richmond upon Thames. We are committed to fostering a high-performance, inclusive, and engaged workforce and are seeking expressions of interest from expert providers in employee engagement solutions. ___________________________________________________________

WLWA is seeking a strategic partner to deliver a comprehensive three-year employee engagement programme that includes:

-Annual Engagement Surveys - Focused on eNPS, the 9 Habits of Trust, and WLWA values (Leadership, Empowerment, Agility, and Partnership). -360-Degree Feedback - Leadership and manager development with tailored coaching support.

-Borough-Level Insights - Comparative engagement analysis across multiple locations.

-Pulse Surveys & Real-Time Analytics - Agile, data-driven decision-making via quarterly pulse surveys.

-HR Mentorship & Strategic Support - Expert coaching and training for leadership & HR teams.

-Data-Driven Insights & Reporting - Standardised KPIs for benchmarking and actionable reporting.

Who Should Express Interest?

We are interested in speaking with experienced providers who can:

-Design and implement large-scale employee engagement surveys.

-Use industry-leading technology platforms to ensure high response rates and robust analytics. -Offer expert HR mentorship to turn survey results into meaningful actions.

-Demonstrate a strong track record of working with public sector organisations or multi-location teams. -Ensure full GDPR compliance with secure data handling and reporting.

Next Steps

Contact: Emma Lippiatt | emmalippiatt@westlondonwaste.gov.uk

If you are interested in exploring this opportunity, please get in touch for the specification to quote.

***Please note this will not be an advertised opportunity as the procurement over the 3 years duration, would be considered a low value procurement and would follow a Request For Quotation process (RFQ)***