LOTTERY FUNDERS INDEPENDENT COMPLAINT REVIEW SERVICE
key details
| Status | complete |
|---|---|
| Category (CPV) | 98300000 |
| Deadline | 15 Jun 2015 |
| Contract start | 1 Nov 2015 |
| Contract end | 31 Oct 2019 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-761c171b-adc8-11e6-9901-0019b9f3037b |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Verita Consultants LLP | £30,000 | 31 Oct 2015 | active |
description
Sport England is seeking quotations for the provision of an independent complaint review service for the Lottery distributors and their customers. The independent complaint review service is available for complainants who remain dissatisfied with the Lottery distributor’s response to their complaint. The Contract has a maximum value of £90,000, excluding VAT, which we expect to be spread evenly across the three years of the contract. There will also be an option to extend the contract for a fourth year if all parties are in agreement.
The service must include:
- Determination of eligibility for independent complaint review
- Setting out terms of reference for investigation
- Investigating the complaint
- Producing a written report with findings and recommendations
- Providing an annual report on their work for Lottery management and board members
Please go to https://sportengland.bravosolution.co.uk & click on 'View current notices & opportunities' to participate. The closing date for tender responses is 12 noon on Monday 15th June 2015.
Additional information: Sport England is using an e-sourcing portal to facilitate the tender process. Please go to https://sportengland.bravosolution.co.uk and click on 'View Current Notices & Opportunities' to participate in this competition.
documents
- https://sportengland.bravosolution.co.uk , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/d51789a1-30c5-4540-a7ca-1beff5e319e7 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 3 Jun 2015 | Award (award) | · | ocds-b5fd17-761c171b-adc8-11e6-9901-0019b9f3037b-66295-se646 |
| 25 Jun 2015 | Tender (tender) | · | ocds-b5fd17-84b992a9-adc8-11e6-9901-0019b9f3037b-67815-lottery-funders-independent-complaint-review-service |
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source
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