COVID-19 Vaccination Helpline - Call Handling
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £53,867,602 |
|---|---|
| Status | complete |
| Category (CPV) | 79000000 |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West |
| Deadline | 14 Dec 2020 |
| Contract start | 6 Jan 2021 |
| Contract end | 7 Jul 2021 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-7da9518f-8cde-4730-afa1-2d3e4f65d68d |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Teleperformance Limited | £53,867,602 | 4 Jan 2021 | active |
description
The COVID-19 Vaccination Helpline (CVH) is a telephony-based service that provides an alternative to the digital booking platform (National Booking Service) to facilitate the booking of vaccine appointments. This agreement supplies the inbound contact centre services required to deliver the CVH. This includes provision of:
| · | call centre agents; |
| · | contact centre software licences; |
| · | CRM software licences; |
| · | IT support; and |
| · | related management services to manage and report on the provision of services. |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 26 Feb 2021 | Award (award) | · | d073beaa-90ce-460a-a7fe-9c09cf73af43-416158 |
more from NHS England
- Urgent Award - haematological screening · £16,202 · 29 Jul 2026
- HSCN-AWS Connectivity Service for Spine · £228,060 · 29 Jul 2026
- Incentive Voucher Provider · £60,000 · 29 Jul 2026
- CRM for NHSE participant/candidate data 26-27 · £56,640 · 28 Jul 2026
- Wayfinder and First Contact Digital Clinical Support 2026-27 · £748,000 · 23 Jul 2026
- Support Services for PPM application · £860,000 · 22 Jul 2026
- Digital Maturity Assessment · 21 Jul 2026
- Integrated Healthcare Services to Haslar Immigration Removal Centre (IRC) · £19,052,186 · 13 Jul 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Waste Services Communication and Behavioural Change Strategy Development · West Northamptonshire Council · £82,990
- BACS Processing 2026-2030 · Sheffield City Council · £70,000
- Homes England - Integrated Change Programme Business Case Supplier (Homes England SREE Framework) · Homes England (the name adopted by the Homes and Communities Agency) · £108,885
- CSP26670 ICS- SCS1 Executive Search · ICS on behalf of DSIT and DESNZ · £40,000
- Legal Services · United Lincolnshire Hospitals NHS Trust · £900,000
- 0 · Ministry of Defence · £200,000
- Legal Assistance for Arbitration · Department for Culture, Media and Sport · £500,000
- Creative Design Services · Ulster University · £1,291,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.