Contact Centre Software Solution
key details
| Value | £250,000 |
|---|---|
| Status | active |
| Category (CPV) | 72212333 |
| Deadline | 12 Apr 2018 |
| Contract start | 1 May 2018 |
| Contract end | 30 Apr 2021 |
| Procedure | open |
| SME suitable | No |
| OCID | ocds-b5fd17-790b614d-68f6-4ede-a16e-9b7579468883 |
description
English Heritage needs to replace its existing Contact Centre software with a solution that complies with PCI standards. The current solution lacks much of the functionality required to take the Contact Centre forward in line with the future requirements of the business and is very resource heavy.
We need to include solutions such as; IVR payment to allow the agent to capture the credit card information without ever seeing or hearing it, and DTMF tones that are suppressed entirely or converted to monotones so the agent cannot recognize them and so that they cannot be recorded.
English Heritage needs to ensure that whatever solution is selected that it ensures PCI Compliance and includes required functionality and integration with a Workforce Management solution to free up resources.
Additional information: Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/english-heritage/aspx/Home in orderto express interest and download documentation.
Is a Recurrent Procurement Type? : No
documents
- https://in-tendhost.co.uk/english-heritage/aspx/Home , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/f95871dc-5b55-4928-b126-50fdd58e421f , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 13 Mar 2018 | Tender amendment (tenderAmendment) | · | f95871dc-5b55-4928-b126-50fdd58e421f-204893 |
more from English Heritage-Procurement
- Supply of Mains Water and Sewerage Services · £840,000 · 14 May 2024
- English Heritage Electronic Point of Sales (EPoS) - System Implementation and Support Partner · £7,000,000 · 18 Dec 2023
- Ticketing - System Implementation and Support Partner · £1,100,000 · 27 Nov 2023
- Audio and Multimedia Guides - AWARD · £950,000 · 11 Oct 2023
- Request for Information (RFI) : Tap to Donate (Digital Donation Solution) · 27 Sept 2023
- English Heritage: The Connectivity Programme - LAN Improvements. · £300,000 · 13 Sept 2023
- Volunteer Management Solution - AWARD · £180,000 · 18 Aug 2023
- The Connectivity Programme: Network Upgrade · £300,000 · 18 Aug 2023
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Attend Anywhere Renewal 01/04/22 - 31/03/24 · DSFS c/o Chesterfield Royal Hospital · £111,830
- Rubrik Expansion Project 01/20/22-31/01/27 · DSFS c/o Chesterfield Royal Hospital · £687,990
- C9200L switches · Calderdale and Huddersfield NHS Foundation Trust · £10,360
- K2 system interface and contexual link · Calderdale and Huddersfield NHS Foundation Trust · £22,600
- Robotic Automation Outpatients · CALDERDALE AND HUDDERSFIELD SOLUTIONS LTD · £480,000
- NSSCOVID-19 -244 Additional Test & Protect Call Centre Capacity · The Common Services Agency (more commonly known as NHS National Services Scotland) ("NSS") · £1,800,000
- NSSCOVID-19 -236 Additional Track & Trace Call Centre Capacity · The Common Services Agency (more commonly known as NHS National Services Scotland) ("NSS") · £1,290,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.