UK SBS PS16280 Costing Value Add of the Business Support Helpline

*** This tender requirement was abandoned prior to a Contract award decision. ***

**THE CLOSING DATE FOR THIS TENDER IS 27th JANUARY 2017, PLEASE DO NOT APPLY DIRECT TO THE BUYER**The Department for Business, Energy and Industrial Strategy (BEIS) is the department for economic growth. The department brings together responsibilities for business, industrial strategy, science, innovation, energy, and climate change. The Department provides support to help people to start and grow a business.

The Business Support Helpline is a key element of the Government's business support ecosystem along with GOV.UK and local growth hubs. It is a two tier, national service, providing signposting, diagnostic support and business improvement advice to pre-starts, start-ups, and existing businesses to help them start and grow.

The service has developed over time to provide both national information, which all businesses require, plus advice and signposting to local growth hubs for additional help so ensuring there is 'no wrong door' to government help. For businesses that require additional support e.g. they show potential to grow, or they have significant business challenges, the Helpline offers a Tier 2 call back phone appointment for one hour of free 1-2-1 advice.

The service can be accessed by telephone, web chat, e-mail or social media (Twitter, Facebook and You Tube) and is promoted on GOV.UK alongside a number of partner websites and growth hubs. The Helpline has been voted the 'No1 Business Support Expert to follow on Twitter' and gets 1.5 million Twitter impressions per month.

The Department is commissioning a project to put a monetary value on the services delivered by the Helpline for growth hubs and other partners over and above the core national Helpline service to ascertain the cost of the value add for Government.

Working closely with the Department, the project is to be carried out by suitably experienced and qualified personnel who shall be required to undertake the following task:

To establish a monetary value for each of the services delivered by the Helpline for growth hubs and other partners over and above the core national Helpline service to ascertain the cost of the value add for Government.

Additional information: UK Shared Business Services eSourcing

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