Welfare Rights & Housing Advice Services 2020 - 2023

Canterbury City Council wants to commission information and advice services with a particular focus on welfare rights and housing advice.

Based on strong evidence of continuing local need, the provider will need to offer a range of welfare rights and housing advice services for local people.

The council wants to encourage early intervention and targeting of services to meet those in most need. This will help to ensure effective coordination and information sharing on service capacity and delivery issues to avoid duplication and ensure effective referrals.

The provider/s will ensure that the services offered fully align with and complement the district wide services offered by Canterbury City Council, in particular through the Housing and Community Services Teams.

The service delivered will be required to demonstrate high levels of social value through contributing to building resilience and self reliance of individuals to manage their own lives and the challenges they are faced with. The contract will focus on preventative work with local residents focusing on appropriate advice enabling them to find the right preventative solutions to their circumstances. Full details and requirements are included within the Invitation to Quote documentation.

Important Notice: Suppliers should in the first instance register themselves on the Kent Business Portal by following registration instructions. After registering suppliers are asked to express their interest in this opportunity, after which suppliers will be able to access and download all the required documents attached to this notice. Please ensure you download all documents and complete according to instructions contained.

Additional information: Instructions to Suppliers: Expressions of interest will only be accepted via the Kent Business Portal (www.kentbusinessportal.org.uk).

Note that in order to successfully submit your interest you will first need to register for an account on the portal. After registration is complete and you've received your login details you should return to the advert for the opportunity and express your interest.

You will then receive an email giving you a link to the documentation provided and be able to access the tender documents. The tender documents are required to be completed and submitted electronically via the Kent Business Portal by no later than 12:00 on Thursday 23 April 2020..

Questions and Communication:

Please direct all questions and communication through the Kent Business Portal via the message facility (once registered).