E-Commerce Support & Maintenance Contract

OS have a mature online presence, with our e-commerce store being rebuilt on the BigCommerce platform in September 2020. We are looking for a supplier to work with us to support, maintain and develop the site, IT associated services (see scope) and deliver on the OS Consumer business ambitions; to improve our e-commerce offering and support the overall vision for the OS consumer of "helping more people to get outside more often".

The OS Store sells physical and digital products; however, growth of 3rd party products has an ever-increasing focus on physical items. Currently, the OS proposition to the market relies on offers/price to compete and requires development to create an offering [service, product range and site experience] that presents an alternative USP not centred on price.

We are migrating from the map store and its familiar audience to a broader B2C retail environment with a wider product set, therefore increasing the use of third-party products. This combined with the presence of other resellers of OS products & competition from established B2C retailers of third-party products creates a distinct growth opportunity within OS.

From a platform perspective, the focus is on providing a user experience equal to or superior to the competition (customer centric not platform centric site). Becoming a market leading store in the B2C space for anyone looking to be active outdoors.

We are also focusing on efficiency, automation and simplification of site management, moving team focus away from time consuming lights on activities to site optimisation

We are looking for a partner wanting to build out the Big Commerce App capability, making the platform more comparable with the market, managing the cost of that journey (minimise bespoke working through the development of re-usable apps). Bring in knowledge of platform agnostic good practises (UX/SEO etc), finding ways to apply that good practice to the OS store.

Additional information:

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Is a Recurrent Procurement Type? : Yes