Civica iCasework Member's Enquiries Case Management System
key details
| Value | £61,631 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 +1 more |
| Deadline | 1 May 2024 |
| Contract start | 1 Jun 2024 |
| Contract end | 31 May 2026 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-5757a553-e136-4187-ba17-be8c51065fc6 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| CIVICA UK LIMITED | £61,631 | 19 May 2024 | active |
description
The council requires a SaaS case-management application to administer enquiries residents make to their respective member.
One solution was sourced through the G-cloud 13 framework, using search criteria from the service's requirements: Civica iCasework.
The solution is already in use by the council to administer member enquiries. The annual price has increased, however this is commensurate with increases from suppliers with similar products and services and still provides value for money. As the system is already in use, there are no set-up costs; albeit we will be working with the supplier to make some improvements to optimise the system and generate some efficiencies.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 24 Jun 2024 | Award (award) | · | 9e4fc16d-37a1-46e6-9266-26747b527d66-761645 |
more from London Borough of Islington
- IG & Cybersecurity Training Product Contract · £92,971 · 26 Mar 2025
- On-Premises Firewall Support and Licensing · £99,459 · 10 Oct 2024
- Procurement of Data and Intelligence Hub Web Product · £46,580 · 9 Oct 2024
- Wide Area Network Services · £1,043,000 · 3 Oct 2024
- Income Management contract · £474,203 · 2 Oct 2024
- Legal Case Management System · £465,000 · 25 Sept 2024
- Interim contract for the provision of translation and interpretation services · £400,000 · 6 Sept 2024
- BMS-Building Management Systems-Corporate Landlord · £36,000 · 4 Sept 2024
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Building Safety Levy System · Ashford Borough Council · £37,400
- RBC products and services via HTE Framework HTE-011008 · Redditch Borough Council · £184,847
- BDC provision of products and services Via HTE Framework HTE-011008 · Bromsgrove District Council · £184,847
- EBSCO Discovery Services (EDS) Tool · Department of Health and Social Care · £21,233
- Delivery and Support of the Idox Cloud Public Protection Solution · Dover District Council · £170,075
- PFI Deal Books · ESSEX COUNTY COUNCIL · £60,225
- CPC - HRIS Tender - AWARD · Connected Places Catapult - e-Tendering System · £0
- GB-Glasgow: Journey Mapping Tool · Student Loans Company · £41,114
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.