Contract for the delivery of an options appraisal for a best-in-class future state operating model for its contact centre's operations

Name: Contract for the delivery of an options appraisal for a best-in-class future state operating model for its contact centre's operations
Creator: London Borough Of Lambeth
Published: 2020-10-09T15:42:57.000Z
License: https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

London Borough Of Lambeth Published 9 Oct 2020 Contracts Finder

key details

Status	active
Category (CPV)	72221000 +2 more
Region	London
Deadline	23 Oct 2020
Contract start	9 Nov 2020
Contract end	4 Dec 2020
Procedure	open
SME suitable	Yes
OCID	ocds-b5fd17-50923e7e-97b5-4dd2-8198-0879c53906e7

description

The London Borough of Lambeth is currently seeking consultancy services to deliver an options appraisal for a best-in-class future state operating model for its contact centre operations.

Key deliverables of the engagement include but are not limited to:

•	Options for future state operating models and partners that are best in breed, with clear appraisal against our criteria, and a recommendation for the best fit for Lambeth, with sufficient detail for Lambeth to select a preferred model.
•	Appraisal of all sectors and partners that could provide the new operating model, and the transition to the new model
•	Options that balance smaller more agile providers with security of future service delivery
•	Clearly outlined transition plan

Key requirements of the engagement include but are not limited to:

The Supplier's team assigned should be expert and highly experienced in the sector, have a good understanding of the Council and will possess experience of this type of assignment and transformational change.

Consultancy services should be delivered over a period of 3-4 weeks.

That due to critical need, the Supplier should mobilise the consultancy services at speed following contract award.

documents

https://www.contractsfinder.service.gov.uk/Notice/2e568e79-18b0-4b6a-b39f-654de341d14b , tenderNotice
https://www.contractsfinder.service.gov.uk/Notice/Attachment/34893e5d-be29-48e5-9012-d91f79070cb0 , clarifications
https://www.contractsfinder.service.gov.uk/Notice/Attachment/8e9a38ce-ca43-4bdf-809e-c0c1a8744767 , biddingDocuments
https://www.contractsfinder.service.gov.uk/Notice/Attachment/ad85686c-f0d4-4459-b565-4aba6150add8 , biddingDocuments
https://www.contractsfinder.service.gov.uk/Notice/Attachment/dc86e3d8-8103-4833-8566-c9a8e7c45d8a , clarifications

Documents are linked, not mirrored. They are served by the publishing authority and may require registration.

notice history

1 notice published against this procurement.

Published	Type	Regime	Notice
16 Oct 2020	Tender amendment (tenderAmendment)	·	2e568e79-18b0-4b6a-b39f-654de341d14b-387664

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source

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