Contact Centre as a Service
key details
| Value | £750,000 |
|---|---|
| Status | active |
| Category (CPV) | 72000000 +2 more |
| Region | East of England |
| Deadline | 11 Aug 2023 |
| Procedure | open |
| OCID | ocds-h6vhtk-03d5e7 |
description
Norfolk County Council wishes to procure a new contact centre as a service. Norfolk County Council currently has a managed contact centre service, which is used by six service areas. Norfolk County Council IT have full admin rights to the system, which we wish to retain for our replacement system. The current contract ends on 31st March 2024. The primary drivers are: to improve security, resilience, user experience and flexibility to enable increased use of cloud services. The contract also includes services for the migration from the current legacy system.
documents
- https://in-tendhost.co.uk/norfolkcc/aspx/
- https://www.contractsfinder.service.gov.uk/Notice/aca96080-4c81-4732-a36f-26ffc62a6e77 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
5 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 13 Jun 2023 | Prior information notice (F01) | Earlier regulations | 016761-2023 |
| 10 Jul 2023 | Contract notice (F02) | Earlier regulations | 019650-2023 |
| 10 Jul 2023 | Tender (tender) | · | aca96080-4c81-4732-a36f-26ffc62a6e77-661295 |
| 1 Aug 2023 | Tender amendment (tenderAmendment) | · | aca96080-4c81-4732-a36f-26ffc62a6e77-667805 |
| 3 Aug 2023 | Corrigendum (F14) | Earlier regulations | 022618-2023 |
more from Norfolk County Council
- Passenger Transport DPS awards - April 2026 to June 2026 · 6 Jul 2026
- Multi Provider Framework Agreement for the Provision of Stewardship Services Primarily in Support of the Local Government Pension Scheme · 9 Jun 2026
- Provision of Electrical Equipment Testing & Inspection (PAT) - AWARD · 1 Jun 2026
- Further Competition to Provide Building Insurance Valuations - Under ESPO Estate Professional Services 2700_22 Lot 1C - AWARD · 15 May 2026
- Transition Support for Local Government Reorganisation in Norfolk - AWARD · 15 May 2026
- Allen Carr - Stop Smoking Services · 28 Apr 2026
- Fixed Asset Valuations and related advice for accounting and estates management purposes - AWARD · 23 Apr 2026
- Norwich Millennium Library Refurbishment - AWARD · 22 Apr 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Digital Asset Management Solution · Metropolitan Police Service · £10,812,672
- Housing Digital Workstream Consultants · Sheffield City Council · £29,313
- Card Medic Licence Renewal · University Hospitals Sussex NHS Foundation Trust · £96,000
- Customer Feedback System · Kent County Council · £157,625
- WHTHT - Remote Clinical Coding Services · West Hertfordshire Teaching Hospitals NHS Trust · £260,000
- CST238 Engagement of an Implementation Partner for the Implementation of SAP SuccessFactors · Derbyshire County Council · £1,800,000
- SSL Certificates 2026 · Department for Work and Pensions · £670,000
- Support for Agile Technology Project Delivery · Financial Conduct Authority · £300,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.