Master Customer Journey: I am a small business owner and cannot meet my tax liabilities (external research)
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £15,000 |
|---|---|
| Status | complete |
| Category (CPV) | 73000000 |
| Deadline | 19 Sept 2017 |
| Contract start | 17 Oct 2017 |
| Contract end | 2 Feb 2018 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-484b8eb7-91b2-4fce-84f6-6fe89970056c |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| IPSOS RESEARCH LTD | £15,000 | 18 Sept 2017 | active |
description
Assignment under the Market Research Framework MR130001.
This small-scale qualitative research will look to understand customers' experiences when they are unable to meet their tax obligations. In particular, it will seek to understand the customers' needs and actions at this time, and their experience of interactions with HMRC. This will enable us to improve our services for customers.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 14 Dec 2017 | Award (award) | · | bd59db57-f6a0-4588-b333-01b5f2666982-187039 |
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source
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