Contract for the Supply and/or Installation of a Unified Communications Telephony System
key details
| Value | £10,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 64200000 |
| Deadline | 1 Nov 2018 |
| Contract start | 7 Feb 2019 |
| Contract end | 6 Feb 2024 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-73936904-864c-46f5-ab1a-d1e03b86903b |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| CAE TECHNOLOGY SERVICES LIMITED | £10,000,000 | 1 Nov 2018 | active |
description
The University of Birmingham has awarded a contract to replace the current Telephony system and Contact Centre software. The maintenance element of the contract will be for five years. The current phone system is a Mitel MX-One with Solidus Contact Centre software.
The original Line Interface Modules (LIMs) were installed in 1996 and an upgrade to version 4.1 with a server based IP backbone was carried out in October 2010. The current system supports approximately 6,600 digital handsets and up to 1,000 analogue connections.
| The key objective of the Unified Communications (UC) Project is to; | ||
| 1) | Provide flexible enhanced UC functionality to Staff and Students of the University. | |
| 2) | Reduce risk of System failure by removing an old system and building a modern resilient platform. | |
| 3) | Reduced direct cost of System ownership and reduce indirect costs in handling communications within the University. |
documents
- https://in-tendhost.co.uk/universityofbirmingham/aspx/ , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/170837a9-a79b-41b4-adce-31ff383e8ca7 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 24 Jan 2018 | Tender (tender) | · | 170837a9-a79b-41b4-adce-31ff383e8ca7-193499 |
| 14 Feb 2019 | Award (award) | · | 04455551-691e-467f-9113-78e52c08a5e5-269731 |
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source
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