Case and Customer Management Solution(s) 2022
key details
| Value | £3,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 +1 more |
| Region | South East |
| Deadline | 9 May 2022 |
| Procedure | selective |
| OCID | ocds-h6vhtk-02d769 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Arcus Global Limited | · | · | active |
description
Reading Borough Council are completing a Restricted Procurement exercise for the provision of Case and Customer Management Solution(s) - this is a three Lot procurement run under a two stage process. Bidders will be required to tender for one lot only: Lot 1 - Casework solution – this lot covers case, document workflow and task management; Lot 2 – Customer platform – this lot covers customer transactions with the Council (report, contact, apply for services). The solution should support task / workflow management, integrating with core back office systems as required, to work towards resolution. It should also allow customers to view progress and receive communications about their query via a customer portal; Lot 3 – Joint lot covering both requirements. For full requirements, refer to the tender documentation.
documents
- https://in-tendhost.co.uk/readingbc/aspx/
- https://www.contractsfinder.service.gov.uk/Notice/c544dee8-da2a-413d-9a47-ff32d43d45e4 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
4 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 20 Aug 2021 | Prior information notice (F01) | Earlier regulations | 020474-2021 |
| 8 Apr 2022 | Contract notice (F02) | Earlier regulations | 009552-2022 |
| 8 Apr 2022 | Tender (tender) | · | c544dee8-da2a-413d-9a47-ff32d43d45e4-526876 |
| 3 Oct 2022 | Contract award notice (F03) | Earlier regulations | 027681-2022 |
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source
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