Omnichannel Contact Centre Solution for BCP Council
key details
| Value | £724,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Scotland, Wales, Northern Ireland |
| Deadline | 22 Jun 2023 |
| Contract start | 1 Oct 2023 |
| Contract end | 30 Sept 2026 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-24000722-36af-4118-9827-a261313fddb7 |
Awards (2)
This procurement was awarded to 1 suppliers. Values shown are per-award; the notice total is £724,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Puzzel Limited | £813,018 | 28 Sept 2023 | active |
| Puzzel Limited | £724,000 | 28 Sept 2023 | active |
description
Cloud based software as a service solution (CCaaS) providing essential technology to manage voice call queues.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 3 Nov 2023 | Award (award) | · | a2658cf8-4643-4dcb-8018-f97302a92d59-694630 |
| 17 Jan 2025 | Award (award) | · | 54bb32db-844f-4fe3-9634-77d903ad20f4-818062 |
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source
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