Housing Services Officer

Job Title Housing Services Officer x 1

Rate of Pay: £17.06 per hour PAYE inside IR35

Hours: 37 hours

Location: Hybrid working across Tipton

Start Date: ASAP

Contract type: 12 weeks from start date

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:

Sandwell Housing Management Service has embarked on a transformation journey to refocus our resources on supporting our tenants to live and prosper in clean and safe neighbourhoods whilst prioritising those who most need our guidance and support.

Following a recent restructure of the service, we are looking for Housing Services Officers to deliver a proactive and preventative tenancy and estate management service. These are crucial front line posts, focused on resolving complex cases that might place a tenancy at risk of not being sustained. This will include resolving and preventing nuisance behaviour, tenancy breaches and environmental crime. You will also be expected to identify vulnerability triggers and signs of safeguarding to support our most vulnerable members of the community.

We will expect our officers to:

• Identify and raise concerns around building and home safety when undertaking home and estate checks. In doing so be aware of, promote and engage around safety messaging and allow safety concerns to be voiced.
• Be aware of resident experience metrics and ensure that your customer service reflects best practice around engagement, neighbourhood management and local priorities such as anti-social behaviour.

• Ensure that customer concerns are dealt with promptly and fairly to avoid the need for escalation.
• Ensure that you champion the voice of tenants and leaseholders and that tenant and resident engagement is central to your activities, engagement in all of its forms.
• Champion our vision for our tenants to have a good quality home and neighbourhood to live in tackling community issues such as anti-social behaviour and domestic abuse and promoting our wider agenda around our environmental commitments.

You must have excellent communication skills; a strong ability to deal with complex issues; a comprehensive knowledge of housing management functions as well as the ability to work in a demanding environment.

Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell's Vision 2030 and also guide us when we recruit.

Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs.

No DBS is required for this role.

Please note this advert is also out with our Mas...

Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc

You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest.

Closing date for submission of quotations is Friday 16th December 2022 17:00pm

Is a Recurrent Procurement Type? : No