WCC - Reducing Fuel Poverty and staying Warm and Well in Warwickshire - Information, Advice and Guidance and Physical Intervention Services - AWARD

Warwickshire County Council are looking to commission a single provider to provide a countywide Warm and Well in Warwickshire service, with the aim of reducing fuel poverty in Warwickshire and protecting those who are most vulnerable to the health effects of living in cold homes.

The service will be supplied by a single provider countywide. Consortia partnership bids with a single managing agent are welcome. It is the responsibility of the service provider to ensure that all sub-contractors delivering services or works on this contract meet the mandatory service requirements and quality requirements. The service will have two overarching functions:

1. Provision of information advice and guidance (delivered in a variety of ways, including through provision of a freephone advice line, through direct referrals from partners/self-referral, and through outreach work (including advice surgeries, events and home visits as appropriate), with the aim of supporting vulnerable individuals and families to keep their homes warm in an affordable manner. The provider will also be required to train front-line health, social care and other professionals to give fuel poverty advice and refer on as appropriate.

2. Co-ordination and management of the provision of physical interventions including boiler/heating system repairs and boiler replacements (with carbon monoxide detector provision), loft and cavity wall insulation, provision of energy meters, referrals to damp and mould removal services, and provision of an emergency heater service.