Cloud Contact Centre
key details
| Value | £60,000 |
|---|---|
| Status | planned |
| Category (CPV) | 72000000 |
| Region | East Midlands |
| Contract start | 12 Aug 2021 |
| Contract end | 31 Aug 2025 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-0d04a3c3-d96b-478f-97f0-ea3610ac9f42 |
description
Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel.
Currently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 6 Jul 2021 | Planning (planning) | · | 9161c225-7aba-4eae-a3be-0dfd03fba183-449113 |
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Digital Asset Management Solution · Metropolitan Police Service · £10,812,672
- Housing Digital Workstream Consultants · Sheffield City Council · £29,313
- Card Medic Licence Renewal · University Hospitals Sussex NHS Foundation Trust · £96,000
- Customer Feedback System · Kent County Council · £157,625
- WHTHT - Remote Clinical Coding Services · West Hertfordshire Teaching Hospitals NHS Trust · £260,000
- CST238 Engagement of an Implementation Partner for the Implementation of SAP SuccessFactors · Derbyshire County Council · £1,800,000
- SSL Certificates 2026 · Department for Work and Pensions · £670,000
- Support for Agile Technology Project Delivery · Financial Conduct Authority · £300,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.