Customer Engagement Platform
key details
| Value | £240,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Deadline | 21 Feb 2022 |
| Contract start | 22 Mar 2022 |
| Contract end | 21 Mar 2024 |
| SME suitable | No |
| OCID | ocds-b5fd17-0884cc70-f0ed-443e-a56f-3c73fcd0e834 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| GRANICUS-FIRMSTEP Ltd | £240,000 | 8 Mar 2022 | active |
description
Provision of an automated, online experience to citizens which can be embedded within corporate websites. Intelligent online forms channel-shift away from expensive forms of contact. Automated status updates, task direction, and approvals. Ability to build new forms. and integrate with existing back-office systems and technologies. There is a provision for an extension of 1 + 1years
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 27 Apr 2022 | Award (award) | · | f9a3ba68-93b3-4f7d-9392-3d516781bfdf-532385 |
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source
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