Provision of Customer Service Training
key details
| Value | £128,750 |
|---|---|
| Status | complete |
| Category (CPV) | 79632000 |
| Deadline | 24 Oct 2023 |
| Contract start | 1 Jan 2024 |
| Contract end | 31 Dec 2025 |
| Procedure | limited |
| SME suitable | Yes |
| OCID | ocds-b5fd17-083680ed-a60d-46c2-96de-d241d86956c2 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Mary Gober International Limited TA MGI Learning | £128,750 | 20 Dec 2024 | active |
description
We are seeking a training provider to design and deliver a customer service programme to all 440 of our employees and approximately 40 people from our outsourced repairs contractor. The key objectives for this programme are to:
| • | Build a new customer centric culture that supports our Customer Pioneer Strategy. This includes being more empathetic, building trust, being accountable and listening. |
| • | Ensure colleagues are able to integrate Moat's professional behaviours into their approach to customer service |
| • | Increase customer satisfaction and employee engagement metrics |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 26 Jan 2024 | Award (award) | · | db7c755e-583d-4a42-8b59-866669015123-717739 |
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source
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