Security Control Centre

The Department for Work and Pensions (DWP) is the UK's largest public service department and is responsible for welfare, pensions, and child maintenance policy. The Department is responsible for administering the State Pension and a range of working age, disability, and ill health benefits to around 20 million claimants. The DWP operates on a scale that is almost unrivalled anywhere in Europe, and most people in Great Britain will encounter the DWP at some point in their lives.

The DWP delivers its services through a leasehold Estate, operating over 800 properties nationally. This includes job centres, assessment centres, corporate centres, and service centres. The DWP Estate is geographically dispersed and has a large footprint on UK high streets as it requires a local presence.

About the SCC:

The Security Control Centre (SCC) is a combination of an Alarm Receiving Centre (ARC), Remote Video Receiving Centre (RVRC) and other centralised security functions. The SCC will provide a central facility for receiving alarm notifications, monitoring Video Surveillance System (VSS) images, utilising radio and other communication technologies, and controlling the response to emergency incidents. The SCC will provide the services 24 hours per day, 365 days per year.

The SCC will provide critical centralisation of all the Authority's security system monitoring, responses, data, and reporting. The appointed SCC Supplier will work closely with Authority, the Total Facilities Management Supplier, Security Guarding Supplier and other members of the Authority's Estates department supply chain to ensure the safety and security of the Authority's employees, customers, and property.

This contract was awarded as part of a Further Competition under Lot 3 of the Crown Commercial Services Framework RM6257 Security - Physical, Technical and Support Services. This contract is for an initial period of 5 years, following a mobilisation period. With the optional extensions of 1 year + 1 year + up to 3 years.