Outsourced Commodity IT Services for Enterprise Networks & Security

The requirements have been split into 2 lots/contracts. The contracts for both lots will be for an initial period of 7 years with the option to extend for up to a further 3 years based on 12 month incremental extensions.

Lot 1: Outsourced Commodity IT Services for Enterprise Infrastructure, End User Computing & Service Desk. This requirement will cover the following services: • Complete Service Desk provision

for the entire organisation (level 1, 2 and 3); • Enterprise Infrastructure to include (but not limited to): • Data Centre Provision; • Server / Storage / Backup / Archive Delivery & Support; • Electronic Patient Record Application Hosting, Maintenance & Management (Epic); • Interface Engine Hosting, Maintenance & Management; •

Medical Device Integration Hosting, Maintenance & Management; • Clinical Information Systems Hosting, Maintenance & Management; and • Enterprise Content Management; • End User Computing to include (but not limited to): • Desktop /Laptop engineering / support; • Application Delivery & Application Support; • Virtual Desktops; • Applications Store; • Active Directory; • File Shares; and • Single Sign On.

Lot 2: Outsourced Commodity IT Services for Enterprise Networks & Security. The Service Provider will be responsible for the supply, installation, configuration,optimisation, management and maintenance of a range of technologies, products and services which collectively form the Authority’s Enterprise Network and Security provision. This will include in its scope: ●Wide Area Network (WAN); ●Local Area Network (LAN); ●Wireless Network (Wi-Fi); ●Perimeter Networks & Security; ●Secure Remote Access; and ●Enterprise Mobility Management.

Additional information: Suppliers Instructions How to Express Interest in this Tender:

1. Register your company on the eSourcing portal (this is only required

once) — Browse to the eSourcing Portal: https://eoecph.bravosolution.co.uk and click the link to register. — Accept the terms and conditions and click ‘continue’ — Enter your correct business and user details — Note the username you chose and click ‘Save’ when complete — You will shortly receive an email with your unique password (please keep this secure).

2. Express an Interest in the tender — Login to the portal with the username/password — Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) — Click on the relevant PQQ/ ITT to access the content. — Click the ‘Express Interest’ button at the top of the page. — This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details’ box.

3. Responding to the tender — Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the on screen instructions to complete the PQQ/ ITT — There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering helpdesk.