OG - Financial Capability Support Service - PP992

Orbit is looking to procure a Financial Capability Support Service from a high quality provider that will deliver a service that is demonstrably focused around the needs of Orbit customers.

Orbit currently provides access to specialist money advice to around 1000 customers (tenants). We have a commissioned national partnership with a debt advice provider so customers can access crisis debt management through telephone, online and webchat support independently. This support is provided over the phone or online. We also currently have a commissioned national partnership which supports customers to improve their financial wellbeing and increase their income of which the contract expires March 31 2020. This tender is to recommission this service.

Additionally, Orbit provides tenancy coaching for customers that have been identified to have a particular vulnerability. Often this includes benefit issues and we support 2000 individuals with this level of service every year. Our services provide end-to-end debt and benefits advice and take advantage of Orbit's unique position in customers' lives.

The service will cover all Orbit stock, broken into 10 Lots as follows:

Lot 1 - Bexley

Lot 2 - Warwick District

Lot 3 - Coventry, Nuneaton and Bedworth

Lot 4 - Rugby and Northampton (incl. Kettering & Corby)

Lot 5 - Stratford on Avon District

Lot 6 - Thanet

Lot 7 - Hastings and Rother

Lot 8 - Norwich, Broadland, Waveney and Yarmouth

Lot 9 - Digital and phone only

Lot 10 - Service Design

Further information can be found on the ProContract e-tendering system.

The Contract will be awarded for a period of two years with potential for a one year extension.

Additional information: This tender opportunity is being run via the e-procurement portal 'Procontract'. If not already registered, your company can register for free via https://procontract.due-north.com. Once registered you will need to search for the opportunity and register your interest to access all the relevant documentation and submit your response. You must submit your Tender through ProContract no later than the date specified.

The following information must be provided:

• Questionnaire Response
• Supporting Information to Questions asked
• Signed Appendices
• Pricing Schedule