Contact Centre Support
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £65,125 |
|---|---|
| Status | complete |
| Category (CPV) | 48200000 +2 more |
| Region | West Midlands |
| Deadline | 28 Feb 2025 |
| Contract start | 1 Apr 2025 |
| Contract end | 31 Mar 2026 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-27a7f902-13d2-420b-95b2-a42fcb21b2ce |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| TTEC Consulting (UK) Limited | £65,125 | 3 Apr 2025 | active |
description
The procurement of Managed Services support for the on-going maintenance of Microsoft Dynamics 365 Contact Centre.
The services includes:
- Client Success Management
- Incident Management
- Platform adoption hours
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 24 Jun 2025 | Award (award) | · | 1b9ca321-3bad-4848-a7f4-d4805e89fbdc-851174 |
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source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.