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HAS Service Management Wrap

Ministry of Defence Published 12 Mar 2024 Contracts Finder
The value below is a framework or dynamic market ceiling: the maximum that could be spent across all call-offs, not the value of a single contract. Aggregate figures on this site exclude these to avoid double counting.

key details

Value£3,840,000
Statuscomplete
Category (CPV) 72000000
RegionSouth West
Deadline30 Sept 2023
Contract start23 Oct 2023
Contract end31 Mar 2025
Procedureselective
SME suitableNo
OCIDocds-b5fd17-26836224-10f2-4f91-940e-657f75a8bfc8

Award

SupplierValueDateStatus
Parico Limited £3,776,793 18 Oct 2023 active

description

The Authority are setting up their own High Assurance Services (HAS) Service Management team to support environments and is the provision of the suitably skilled support personnel to undertake the ITIL V3 service management processes and procedures - under the direction of the Service Transition and Operations Lead (or Authority nominated substitute).

The HAS Service Management team will be made up of a number of parties including vendors that were part of the design and development team. There will be commercial arrangements in place that will allow the formation of an Integrated Service Delivery Team comprising the applicable vendors. The MOD is acting as a Managed Service Provider and is onboarding to Defence Digital Operational Service Management (OSM), utilising the processes, services and tools that are already integrated, this includes the 24x7 Incident logging capability.

notice history

1 notice published against this procurement.

PublishedTypeRegimeNotice
12 Mar 2024 Award (award) · c1b48efe-415e-46d4-b8ad-f37d40d96ef4-731203

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