Virtual Contact Solution
key details
| Status | active |
|---|---|
| Category (CPV) | 64227000 +4 more |
| Deadline | 7 Jan 2021 |
| Contract start | 1 Apr 2021 |
| Contract end | 31 Mar 2023 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-24ad9a03-c0cb-4d66-b31f-98bfcf73b11a |
description
Overview
At present, Abri use Microsoft Teams as their internal collaboration tool. This enables colleagues to hold voice calls, video calls and meetings virtually, with both internal and external users. This has proven invaluable during the recent COVID-19 pandemic, allowing colleagues to work in a flexible and agile way. As there is to be no reduction in colleague or business requirements for this flexibility, there is a requirement to expand from the Microsoft Teams current collaboration solution and provide an embedded Virtual Contact solution.
In addition, we have 2 legacy customer contact centre solutions which, in both organisations are either end of life, or nearing end of life. The required solution must provide a centralised flexible, robust, and scalable contact centre solution as this is critical for integration but also for ensuring we are BCP ready for our customers on a virtual platform.
Additional information: Is a Recurrent Procurement Type? : No
documents
- https://www.contractsfinder.service.gov.uk/Notice/ba00b146-a0a8-4e04-a688-10acdfd832c2 , tenderNotice
- https://in-tendhost.co.uk/radian/aspx/ , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 10 Dec 2020 | Tender amendment (tenderAmendment) | · | ba00b146-a0a8-4e04-a688-10acdfd832c2-399875 |
more from Abri
- Windows and Doors 2024 - P/ABRI 0968/2024 · 4 Feb 2025
- Occupational Health Services · 23 Dec 2024
- Workwear and Personal Protective Equipment (PPE) · £2,000,000 · 18 Nov 2024
- Board Portal Software · £80,000 · 11 Nov 2024
- Waste Collection and Disposal Services · £6,000,000 · 9 Sept 2024
- Provision of a Service Charge Solution - AWARD · £440,000 · 19 Jun 2024
- Provision of Abri's "Cook Well, Eat Well" Community Campaign · £840,000 · 26 Apr 2024
- Framework for Roofing Maintenance, Renewal & Replacement and Associated Works (Planned & Responsive) · 11 Apr 2024
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Student Services Contact Cloud Centre (2026- 2029) · University of Bristol · £141,288
- Provision of 24 Months Technical Support to Joint Common Remote Viewing Terminal (JCRVT) · MINISTRY OF DEFENCE · £1,660,000
- PSN - core services · Intellectual Property Office · £13,111
- Gigabit Infrastructure Subsidy Programme - Regional Supplier Contract - Cumbria · Building Digital UK · £108,525,335
- Provision of Support, Maintenance and Future Upgrades to the Integrated Communications Control System for the Thames Valley Fire Control Service (DC3000 ICCS). (1) · Royal Berkshire Fire Authority
- CRIMESTOPPERS EMPLOYMENT HELPLINE · Ministry of Defence · £15,000
- Provision of Public Enquiries Line and Switch board Service · Crown Commercial Service · £93,500
- Digital Connect Bolsover - AWARD · Bolsover District Council
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.