Customer Service Advisor (11/8/23 - SJA)

Customer Service Advisor

Rate of Pay: Band D, ?12.02 per hour (PAYE)

Hours: 37 Hours per week

Location: 100 Oldbury Road, Smethwick, B66 1JE

Start Date: ASAP

Contract type: Agency

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:

An opportunity has arisen for two Customer Service Advisor's to join the Adult Social Care Enquiry Team on a temporary basis.

This role is for 37 hours per week and the service operates 9am to 5.30pm Monday to Thursday and 9am to 5pm on Fridays. The Enquiry service operates a hybrid working approach.

The post involves delivering an enhanced customer experience to people accessing Adult Social Care, that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to:

• odeal with incoming calls and process requests for services from all customer enquiries across multiple channels,
• obe an active listener, with clear communication skills,
• ohave excellent IT skills as the role requires the use of numerous systems and applications
• obe able to offer a service focused on customer experience and care
• oYou must have GSCE English and Maths or an equivalent qualification

A standard DBS check is required for this role.

This role will also fall inside of IR35

Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs.

Please note this advert is also out with our Master Vendor

You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.

To submit your documents, you will be required to opt in.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.

Closing Date: Monday 21 August 2023 at 3.00pm

Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.

To submit your documents, you will be required to opt in.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.

Is a Recurrent Procurement Type? : No