Customer Service Committment Research
key details
| Value | £29,837 |
|---|---|
| Status | complete |
| Category (CPV) | 73000000 |
| Deadline | 14 Jan 2017 |
| Contract start | 10 Apr 2017 |
| Contract end | 12 May 2017 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-221e8a1c-c66a-47a2-95d6-58dc2c8b5526 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Ipsos Mori | £29,837 | 14 Jan 2017 | active |
description
Assignment under the Market Research MR130001 Agreement Contract.
HMRC has drafted a set of service commitments to support our staff in improving our customer service. To ensure our approach is sound, we wish to share this Customer Service Commitment with individuals, businesses and agents. The research will confirm whether our view of great customer service resonates with customers and will identify any gaps in our thinking.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 20 Apr 2017 | Award (award) | · | f6abd745-76e5-4fe8-8e13-1e918fde8a00-142852 |
more from H M Revenue & Customs
- FDIR · £3,000,000 · 3 Jul 2026
- HMRC Annual Stakeholder Research 2024-2026 · £226,000 · 2 Jul 2026
- GVMS Bridging Contract · £9,000,000 · 30 Jun 2026
- IBM IHT AI Risking · £285,174 · 29 Jun 2026
- WAN Circuit for Regional Centre · £296,324 · 26 Jun 2026
- Risk and Audit Management Tool · £1,433,082 · 25 Jun 2026
- Tax Credits Data Repository (TCDR) · £3,960,000 · 23 Jun 2026
- Pendragon · £227,781 · 22 Jun 2026
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- CST295 Pension Fund Address Tracing · Derbyshire County Council · £70,000
- HMRC Annual Stakeholder Research 2024-2026 · H M REVENUE & CUSTOMS · £226,000
- project_9401 - LLE Evaluation · Department for Education · £974,948
- BBC Charter Review Commercial Funding Options · Department for Culture, Media and Sport · £196,300
- NDA9/00916.091 - Support to Sealed sources landscape Review · Nuclear Decommissioning Authority · £80,000
- project_10245 - Free and universal breakfast clubs - national rollout evaluation · Department for Education · £1,475,777
- Consultancy for Kent Housing Group · Ashford Borough Council · £67,688
- Trust Policy Interventions Research · Department for Culture, Media and Sport · £80,981
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.