2223-0366-Contact Centre Omnichannel Solution-G-Cloud 13-(RM61557.13)
key details
| Value | £1,600,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Region | London |
| Deadline | 17 Apr 2023 |
| Contract start | 27 Jun 2023 |
| Contract end | 26 Jun 2027 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-222742d9-d487-4ee5-ac19-61f955d53801 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| 8X8 UK LIMITED | £717,493 | 22 May 2023 | active |
description
Islington Council has established a Resident Experience Programme to ensure residents get a great experience when contacting the council whether that be through our digital, telephone or face to face channels. The programme sets out to make the best use of technology to accelerate channel shift from traditional, and costly, channels such as a face to face and telephone to digital by making it the channel of choice whilst always considering access to services for those that are digitally excluded. To achieve this, the Council needs to invest in redesigning all our digital, telephone and face to face channels.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 7 Jul 2023 | Award (award) | · | 5f9634bc-469b-41d3-9be2-db5a41d30d9c-660028 |
more from ISLINGTON COUNCIL
- Prepaid Card Services · £450,000 · 7 Oct 2025
- Housing Repairs Diagnostic and Job Management IT Solution · £486,420 · 26 Jun 2025
- Outgoing Mail Service · £140,766 · 26 Jun 2025
- Incoming Mail Service · £34,481 · 14 May 2025
- EY Nursery System · £90,772 · 7 May 2025
- Case Management System for the HR team · £246,306 · 26 Mar 2025
- Election Print Services · £350,000 · 21 Feb 2025
- Cemetery Service Software · £118,080 · 12 Nov 2024
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Election Management Software · Cheshire west and Chester Borough Council · £62,401
- DDaT26302 - Software Licenses and Support · DSIT · £42,482
- Family Information Directory · Dorset Council · £75,600
- AT1411 - Managed Detection and Response Software · Luton Council · £800,000
- Talend Cloud Platform Subscriptions · The National Archives · £98,632
- PKC11619 Corporate Mobile Working Toolkit · Perth & Kinross Council · £1,226,000
- Call Off from Crown Commercial Services G-Cloud 14 Framework for Accounting Finance Software · THE CALICO GROUP LIMITED · £296,527
- Compliance Software · City of Doncaster Council · £46,688
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.