Community Alarms Officer DB 23Feb22

Community Alarms Officer

Rate of Pay: from £10.83 up to £12.69 per hour

Hours: 28 hours per week

Location: Operations and Development Centre, Oldbury B69 3ES

Start Date: ASAP

Contract type: 12 weeks - temporary

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:

We are looking for enthusiastic individuals who possesses a good working knowledge of the community alarm service including assessing and installing telecare equipment to individuals within their own homes.

You must hold a full driving licence and able to drive the Councils fleet vehicles, both manual and automatic.

You will be required to plan the diary to ensure all assessments are completed as scheduled:

To undertake the installation, demonstration and programming of a range of alarm and Telecare equipment.

To operate the control centre equipment on a 24 hour basis and to receive and answer incoming calls in accordance with the Telecare Service Association Code of Practice policies and procedures and service standards.

To identify the type of emergency, assess the needs of the customer and initiate appropriate action to calls received on a wide range of issues, emergency, medical, social, housing, telecare and care.

To provide a courteous and professional service at all times offering information advice and support when dealing with customers, colleagues, councillors, customers and contractors and take necessary action to conclude the enquiry.

To receive calls from individuals and establishments being monitored for lone worker, Telecare, Telehealth, fire, burglary, temperature control etc and action as appropriate.

Provide an out of hours answering and filtering services for the Authorities repairs and other services, deciding priority and communicate and liaise with trades operatives, contractors and standby supervisors where appropriate.

To undertake safety checks on the vehicle used in the course of these duties.

To provide emergency first aid, and lifting and handling as required

Working Pattern:

4. on 4 off rota pattern. 06:00 to 14:30hrs, 14:00 to 22:30hrs and 22:00hrs to 06:30hrs.

Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs.

An enhanced DBS check with Adults Barring is required for this role.

This post requires mandatory COVID-19 vaccinations.

Please note this advert is also out with our Master Vendor

You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.

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Additional information:

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.

To submit your documents, you will be required to opt in.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.

Is a Recurrent Procurement Type? : No