Contact Centre Omnichannel Solution
key details
| Value | £600,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79500000 +2 more |
| Deadline | 31 May 2024 |
| Contract start | 8 Jul 2024 |
| Contract end | 7 Jul 2027 |
| Procedure | direct |
| SME suitable | Yes |
| OCID | ocds-b5fd17-1dbfeec7-8976-422c-8bd8-757fc8073ba2 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| 8x8 UK Ltd | £600,000 | 27 Jun 2024 | active |
description
Transitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre. This transition aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technological advancements.\r Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 25 Jul 2024 | Award (award) | · | cd52ce8c-bda8-4c51-8945-8f1e26c7a86a-770749 |
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source
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