1819CSTDTH Understanding the Trusted Helper Population
key details
| Value | £41,500 |
|---|---|
| Status | complete |
| Category (CPV) | 73000000 |
| Deadline | 15 Jan 2019 |
| Contract start | 26 Mar 2019 |
| Contract end | 30 Sept 2019 |
| SME suitable | No |
| OCID | ocds-b5fd17-02d0dba9-9e07-4a87-ba9a-621ed69b1e31 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| IPSOS MORI UK LIMITED | £41,500 | 25 Mar 2019 | active |
description
The aim of the research is to provide an understanding of the Trusted Helper population. Some customers require support to engage with us. Many customers find support they need through personal relationships, using friends/family members ('Trusted Helpers') as informal agents. We currently have little evidence on Trusted Helper experiences.
We want to develop our insight to better understand this population (customer experience, skills & capabilities, needs, impacts) to inform our developing strategy and future business decisions, and our future support model and services. This will be achieved through telephone and face to face interviews with Trusted Helpers and those they help to understand their current experiences and what they might expect from the Trusted Helper service.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 7 Aug 2019 | Award (award) | · | bc38c571-3477-40e5-ac6e-5682e6e7c8ad-300580 |
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source
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