IT Managed Services Pre Market Engagement

** THIS NOTICE IS FOR PRE-MARKET ENGAGEMENT PURPOSES ONLY **

The Commonwealth Secretariat (Secretariat)is an intergovernmental organisation whose mission is to support member governments, and partner with the broader Commonwealth family and others, to improve the well-being of all Commonwealth citizens and to advance their shared interests globally.

The Secretariat are inviting suitably qualified and experienced providers to express their interest in an IT Managed Service project that will be tendered later this year.

The aim of the service includes:

The Secretariat relies heavily on the use of Information Technology for the delivery of its services, and the ICT Data and Analytics section is charged with the role of ensuring that the existing office and associated systems are fully functional at all times, thereby contributing to staff productivity and improving the quality of the Secretariat's output. The Secretariat now seeks a competent firm to provide managed consultancy and ticket resolution services.

The services will be required on an ad hoc basis and primarily when the ICT team is short-staffed, does not have the requisite skills to implement specific work packages, or as part of ongoing projects.

• 1.Infrastructure to be covered
• oMicrosoft Office 365
• oMicrosoft Azure
• oVoIP telephony
• oMicrosoft Dynamics
• oManage Engine
• oIntune MDM
• oSOPHOS, CISCO, and HP Networking equipment
• oHyper V virtualised equipment and SANs

• 2.Specialists Service Details and Working Arrangements
• o3rd line support to be provided by certified engineers through email, telephone, and Instant Messaging for the infrastructure services to be agreed upon. The supplier should charge per person per hour.
• oOnsite Support: 1st, 2nd, and 3rd line support to be provided when necessary for the infrastructure housed at Marlborough and Commonwealth House. The supplier should charge per person per hour.
• oSkills Transfer: The supplier will conduct a skills transfer exercise for staff of the Secretariat on premises at Marlborough House as requested.

3. Team Capability

Tier 1/ 1st Line Tier 2/2nd Line Tier 3/3rd Line

Performance Analysis No Yes Yes

Security No No Yes

Support and Operations Yes Yes No

Service Delivery Yes Yes Yes

Software Development Yes Yes Yes

Testing and Auditing No Yes ...

Additional information: Following completion of this pre-market engagement exercise, the ITT for IT managed services will be published on the Secretariat's e-procurement portal (In Tend). The ITT will provide more information on how to apply for the tender opportunity.

Is a Recurrent Procurement Type? : No