Provision of Contact Centre Services
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £40,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 75100000 |
| Deadline | 22 Sept 2022 |
| Contract start | 4 Jan 2023 |
| Contract end | 3 Apr 2025 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-fed25f66-ad32-425b-8a94-eeb657a5a941 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Serco Limited | £40,000,000 | 6 Dec 2022 | active |
description
To provide a range of contact centre services to support the Home Office customers with a range of services. This will be a second contact centre contract to support capacity planning during peak demand period for HMPO and support other Home Office departments.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 10 Jan 2023 | Award (award) | · | 4898b3ce-8dae-4938-a220-a4ec2ffab042-597188 |
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source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.