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SDM IHS FY 19/20 - 3rd Quarter

Metropolitan Police Service Published 27 Nov 2019 Contracts Finder

key details

Statuscomplete
Category (CPV) 72222200
Deadline14 Nov 2019
Contract start20 Nov 2019
Contract end2 Mar 2020
Procedurelimited
SME suitableNo
OCIDocds-b5fd17-fe679351-d03d-40b1-857b-0c8a863a5655

Award

SupplierValueDateStatus
Q Associates Limited £49,700 19 Nov 2019 active

description

The MPS has developed a number of applications, including and enterprise service bus, in vehicle applications and various integration services. These applications are currently supported by the teams that developed the applications. Applications are transitioning into support. The structure, processes and resources within the existing teams needs to meet the ongoing support requirement. The existing applications and services need to be supported during transition to the live services and ongoing support is required. At the same time the support of the application maintenance and support of all applications needs to be formalised, maintained and supported.

REQUIREMENT:

SERVICE DELIVERY MANAGER FOR IN HOUSE SUPPORT

A security cleared experienced service delivery manager who has led teams of more than 10 people in delivering on going operations support for mission critical applications.

Ideally ITIL qualified
Experience of managing 3rd parties and 3rd party services
Leadership and people management skills
Service Architecture and Design: experience
Cost and Budget forecast capital and run costs management for a service delivery operation
Control resourcing plans for the support function with an eye on utilisation rates and cost reductions for live services.
Understand and deliver service level requirements
Improved efficiency of live services support function working with DevOps, Developers help desks and support teams
Lead and guiding teams in delivering the ongoing service
Experience in supporting Linux, MS operating systems
Be the single point of contact for the operations support delivery
Performance and operational management of the IT support and service delivery operation

the procurement decision will be based on experience, cost and delivery time.

please e-mail your responses to ayo.alfonso@met.police.uk https://www.met.police.uk (In House Support)

notice history

1 notice published against this procurement.

PublishedTypeRegimeNotice
27 Nov 2019 Award (award) · cbb3a3f3-2c8b-4c3a-b86d-901187324ccb-328469

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