Application, Development & Maintenance (ADM)

Application, Development & Maintenance (ADM)

Under the Service Operations Modernisation Programme (SOMP), National Highways is undergoing enhancements to improve Service Operations capability, modernise Services, reshape the Supplier landscape, and enhance the Operating Model of IT Service Operations.

As part of this transition towards the target operating model, we are establishing a new central Applications Function. This function will have clearly defined processes and supporting contracts to assume the overarching responsibility for applications across National Highways.

In parallel with the establishment of the central Applications Function, we are actively recruiting multiple technical resources. This approach aims to create a hybrid support model for application support, combining internal expertise with external resources as needed.

To gain a comprehensive understanding of our application estate, we have conducted a thorough discovery exercise. The findings reveal a significant number of applications, approximately 1200 in total. However, currently only 8% of these applications are fully managed by the Applications Team. Based on projected future demands, it is evident that we need to support hundreds of applications through a centrally managed team.

In summary, National Highways is proactively establishing a central Applications Function, recruiting technical resources, and conducting a comprehensive review of the application estate. Our goal is to enhance our support capabilities, improve the management of applications, and meet the evolving demands of the business.

This contract has been awarded to take on the full operational management of our existing suite of applications initially, under a standard contract with a fixed price. As part of this arrangement, additional applications will be gradually onboarded into the supplier's support framework through a call-off agreement.