Audit Provision for the Assistance for Disabled Passengers
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £35,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79212000 +1 more |
| Deadline | 17 Mar 2023 |
| Contract start | 1 Apr 2023 |
| Contract end | 30 Jun 2023 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-fd654f32-8080-40c5-919b-1eebd53a22ea |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| BEST PRACTICE GROUP PUBLIC LIMITED COMPANY | £30,000 | 4 Apr 2023 | active |
description
This is a project to assess how 5 Train Operating Companies (TOCs) manage the provision of assistance for disabled people. There are three principal elements, comprising audits of the following aspects:
- TOC interaction with use of with the Rail Delivery Group's the Passenger Assist reservation system for booking assistance, including entering information into the RDG system, communication of booking information to station staff, and other TOCs where appropriate.
- TOC implementation of the handover protocol for communication between departure station and destination station.
- The overall management system used by TOCs, including monitoring wand assurance processes that TOCs have in place for how they provide passenger assistance.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 21 Apr 2023 | Award (award) | · | 4ed9041b-c120-4039-9e45-1fd202078367-638222 |
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source
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