Door Entry & Property Security Panel

Sutton Housing Partnership (SHP) is an Arm's Length Management Organisation (ALMO) providing a repairs and maintenance service to residents living in 7,500 homes in the Borough, with a portfolio ranging from high rise estates, small residential blocks and street properties. It is a high performing ALMO with aspirations to be the best and deliver outstanding services to each and every resident. SHP prides itself on the close working relationships with residents that it is developing, delivering over 1,300 reactive repairs each month.

In 2019, the board at SHP took the decision to deliver repairs in house and took the first steps in April 2020 by ending the contract with its current provider, and setting up a repairs team to undertake reactive repairs services to residents.

A previous procurement exercise for minor and major works contractors has been completed and this is the final procurement to establish a panel for a contractor to deliver reactive repairs on door entry and other security systems to support the in-house team. This includes an out of hours service to provide emergency services 24/7, 365 days a year.