Home Group - Customer Insight Framework (2017)
key details
| Value | £800,000 |
|---|---|
| Status | active |
| Category (CPV) | 73200000 +2 more |
| Region | North East |
| Deadline | 13 Feb 2018 |
| Contract start | 1 Apr 2018 |
| Contract end | 1 Apr 2020 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-fc18bd03-c0c9-49e0-843d-040e025d68eb |
description
Home Group is looking to establish a Framework for Customer Insight covering: (1) Customer Satisfaction Tracking (Real Time Portal - Ability to track performance across multiple stages of customer transactions and journeys, Real-time Interpretation & Analysis (Structured and unstructured survey responses), Surveying functionality: Multi-channel approach via (not exclusive to): Telephony, SMS, IVR, E-mail...), (2) Quantitative & Qualitative Research - Journey Mapping, UX Research, Behaviour Analysis, Ethnography, Segmentation, Sentiment Analysis, Qualitative Research: Digital/Applications, Face-to-face, Multi-Channel.
documents
- https://www.contractsfinder.service.gov.uk/Notice/eff05287-f046-48d2-8a97-0c81fa1eddb8 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 19 Dec 2017 | Tender (tender) | · | eff05287-f046-48d2-8a97-0c81fa1eddb8-187790 |
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source
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