Health Research Authority (HRA) Service Delivery Manager
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £71,875 |
|---|---|
| Status | complete |
| Category (CPV) | 72600000 |
| Deadline | 14 Dec 2021 |
| Contract start | 17 Jan 2022 |
| Contract end | 4 Jul 2022 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-fab382ee-f334-4ade-b1db-bdf6299120df |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| METHODS BUSINESS AND DIGITAL TECHNOLOGY LIMITED | £71,875 | 16 Jan 2022 | active |
description
Supplier to deliver a number of strategic outcomes relating to service delivery of the HRA's portfolio of operational digital systems. The digital ecosystem consists of both .NET and PEGA applications, supported by separate development teams (outside suppliers). Additionally, separate service desks support each platform.
- Procurement of ITSM
- Production of Incident Management (IM) Processes
- Liaison with Internal and External Stakeholders
- Production of Service Introduction Processes
- Set strategies for service delivery that support the strategic needs of the HRA.
- Creation of Service Delivery Improvement Plan
- Manage the implementation of the ITSM
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 23 Mar 2022 | Award update (awardUpdate) | · | 0b864bc1-0b6c-438c-b0f6-59424424dd34-520934 |
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source
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