Managed learning services

The Supplier shall provide a free to access secure web based public learning portal, hosting a catalogue of courses in a broad range of subject areas, which are regularly refreshed, can be used either off the shelf or customised and either sourced in-house or via subcontracting arrangements.

The services (subject to the agreement of corresponding work orders) will include but shall not be limited to;

• Accredited professional qualifications
• Professional and off the shelf courses
• Open, closed and public courses
• Online courses (including eLearning and interactive peer learning and facilitated online sessions)
• Access to learning resources e.g. webinars, online lectures, learning apps, Moocs, hacks

The Supplier shall provide access to a dynamic pool of best in class suppliers and trainers from its own internal resource pool and through subcontracting arrangements and matching to Contracting Authorities exact requirements.

The services (subject to the agreement of corresponding work orders) will include but shall not be limited to;

• Engaging with the market to create a dynamic and agile supply chain through subcontracting arrangements
• Supply chain vetting and selection (financial, capability, stability, quality assurance etc.)
• Managing the gateway spend approvals process
• Reviewing the requirements specification to ensure fitness for purpose
• Running the external procurement process

The Supplier shall deliver customer focused, end-to-end, scalable administration and learner support solutions that are designed to ensure the highest quality user experience whilst streamlining processes and reducing costs.

The services (subject to the agreement of corresponding work orders) will include but shall not be limited to;

• Online booking and registration process
• Planning and schedule management
• confirmations, joining instructions, transfers, cancellations and amendments
• Delegate management, pre-course administration and communications
• Logistical planning and coordination of trainers and learners
• Location sourcing
• Inventory management, course materials printing and distribution
• Catalogue course management
• Evaluation and quality assurance of all aspects of a course or product
• Invoice payments and consolidated invoicing
• Learning administration service desk, telephone and online assistance helpdesk