Arcus Answer Automated FAQ Response
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £95,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Deadline | 20 Sept 2019 |
| Contract start | 1 Oct 2019 |
| Contract end | 31 Mar 2020 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-fa29da41-565b-48de-a3dc-3124d7a4f9a0 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Arcus Global Limited | £95,000 | 26 Sept 2019 | active |
description
| • | Use of Artificial Intelligence to respond to inbound call questions automatically |
| • | Instantly answer customer requests 24/7 x 365 (if required, as agreed between the Parties) |
| • | Reliably deliver consistent messages |
| • | Provide near real time reporting dashboard |
| • | Be quickly implemented using an Agile approach |
| • | Give BEIS instant visibility of questions the chatbot is unable to answer |
| • | Provide a fast & responsive user experience |
| • | Include creation of a dashboard with agreed Management Information (MI) |
Additional information: This was awarded from a call off from the Crown commercial service framework G Cloud 11
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 25 Nov 2019 | Award (award) | · | eaa9e876-2a12-4f20-a493-ea294b53e117-328305 |
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source
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