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Transferring Tax Credits Debts to DWP

H M Revenue & Customs Published 27 Jul 2017 Contracts Finder

key details

Value£19,603
Statuscomplete
Category (CPV) 73000000
Deadline14 Jun 2017
Contract start7 Jul 2017
Contract end8 Sept 2017
SME suitableYes
OCIDocds-b5fd17-f9d26148-19d9-4828-b1c2-82062646d013

Award

SupplierValueDateStatus
IPSOS MORI £19,603 13 Jun 2017 active

description

Assignment under the Market Research Framework MR130001.

This qualitative research will look to explore responses to the new letter notifying customers that their tax credits debts are being transferred to DWP for recovery. In particular, it will seek to:

Walk through the end to end journey with customers to explore their likely reactions at each stage;
Ensure the messages in the letter are clear and unambiguous;
Find out what questions people have once they have read the letter and test this alongside the draft web guidance to identify gaps.

notice history

1 notice published against this procurement.

PublishedTypeRegimeNotice
27 Jul 2017 Award (award) · 06080792-98ca-4d90-8979-5fb4032a0c12-162387

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source

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