Research Specification to understand customer to understand customer readiness for a digital Child Benefit service
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £120,000 |
|---|---|
| Status | complete |
| Category (CPV) | 73000000 |
| Deadline | 30 Jan 2022 |
| Contract start | 4 Feb 2022 |
| Contract end | 31 Jul 2022 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-f6756609-3c54-46ba-a746-0577dfe9586d |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| IFF Research Ltd | £120,000 | 1 Feb 2022 | active |
description
The core objectives of this research are:
| a. | To develop a clearer understanding of ChB customers' current attitudes and expectations of a digital ChB service. |
| b. | To understand customers' needs to access online services in order for us to identify information and communications required. |
The research aims to answer the following questions:
| a. | Are customers aware of current online facilities? |
| b. | What are the reasons for customer contact in HMRC? |
| c. | What information and communications are needed to notify customers of digital services to make the transition experience as positive as possible? |
| d. | What are customers attitudes towards an online ChB service? |
| e. | How much acceptance/resistance is likely for the potential to move to a 'digital by default' service? |
| f. | What customers would like to use a ChB digital service? What will the demographic of a digital ChB customer base be? |
| g. | What do customers expect from a ChB digital service? |
| h. | Are customers likely to use digital services in the future rather than telephone/paper channels? |
more from H M Revenue & Customs
- Schools Education Agency Services Call-Off Contract - Tax Facts Programme · £150,000 · 29 Jul 2026
- Procurement of 10k Laptops · £10,438,000 · 23 Jul 2026
- Project Management Software for Brand and Creative · £40,000 · 22 Jul 2026
- PCI DSS Attestation contract · £102,345 · 21 Jul 2026
- VAT PDF and CAS Proxy Service · £495,000 · 21 Jul 2026
- FDIR · £3,000,000 · 3 Jul 2026
- HMRC Annual Stakeholder Research 2024-2026 · £226,000 · 2 Jul 2026
- GVMS Bridging Contract · £9,000,000 · 30 Jun 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- ACAS27482 - MH Good Practice tender · UK SHARED BUSINESS SERVICES LIMITED · £69,730
- PS26168 - Audit of internet services · UK SHARED BUSINESS SERVICES LIMITED · £200,000
- Provision of Value of a Life Year Research (VOLY): Lot 4 Peer Review · DfTc - Department for Transport · £74,008
- Award of Effective ventilation guidance and practice to mitigate the indoor airborne transmission... · Scottish Government · £9,826
- Evaluation of Growth Gateway and Manufacturing Africa · Foreign Commonwealth and Development Office · £449,112
- PR 07 2026 Consultation and Engagement Research · Exeter City Council · £175,200
- Annual Awareness Survey and Stakeholder Sentiment Survey · Care Quality Commission · £62,188
- Provision of Accelerating AI-Enablement at the GCA · GOVERNMENT COMMERCIAL AGENCY · £98,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.