Calabrio Work Force Management (WFM)
key details
| Value | £241,896 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Region | Yorkshire and the Humber |
| Deadline | 28 Feb 2026 |
| Contract start | 1 Mar 2026 |
| Contract end | 31 Mar 2031 |
| Procedure | direct |
| SME suitable | No |
| OCID | ocds-b5fd17-f5cadc64-879f-4b31-93fb-de3b29935de3 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Opus Business Systems Limited t/a Opus Telecoms | £241,896 | 1 Mar 2026 | active |
description
Ancillary Services for a Mitel Contact Centre. Calabrio work force management (WFM) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 25 Mar 2026 | Award (award) | · | 1c5cb3bb-990f-45ef-8053-543427792691-890037 |
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source
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