Customer Feedback Monitoring System for Torbay Council
key details
| Value | £120,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 +1 more |
| Region | South West |
| Deadline | 2 Aug 2018 |
| Contract start | 3 Sept 2018 |
| Contract end | 2 Sept 2021 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-f549bca6-9c5b-4388-a7eb-8bbf8743c6d5 |
Awards (2)
This procurement was awarded to 2 suppliers. Values shown are per-award; the notice total is £120,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Civica UK Limited shared | £120,000 | 8 Apr 2019 | active |
| Digital interactive Ltd shared | £118,000 | 10 Sept 2018 | active |
description
Torbay Council is looking to procure a new Customer Feedback Monitoring System, which must be in 'Live' use before 1st April 2019, with a period of parallel running with the current system prior to that date. The system must be able to deal with Complaints/Compliments, Service Requests, Members' enquiries and MPs' enquiries. Optional requirements would be to log details of data breaches, FOI requests and SARs. Please refer to the tender documents for full details of the requirements.
documents
- https://www.contractsfinder.service.gov.uk/Notice/585f9a7d-b036-4aea-a2d1-ecfa275072f7 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 2 Sept 2019 | Award update (awardUpdate) | · | 09177736-6add-4eed-9cf1-261dd6670297-311343 |
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source
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