Website Design, Development and Hosting Services

Horley Town Council invites quotes from suitably qualified suppliers for website design, development, hosting and maintenance services.

REQUIREMENTS:

We require a comprehensive website solution meeting all statutory requirements for local government, including:

• Full WCAG 2.2 Level AA accessibility compliance from launch
• Compliance with Local Government Transparency Code 2015
• Support for Assertion 10 audit requirements for digital and data compliance
• Modern, mobile-responsive design with intuitive CMS
• Secure hosting with SSL, backups and disaster recovery
• Multiple user licences for content management
• SEO optimisation and social media integration
• Events calendar and booking system
• News section and photo galleries
• Document library with version control
• Committee and councillor information pages
• Online consultation and engagement tools
• Resident reporting tools for local service issues (highways, fly-tipping, etc.)
• Forms for council services and applications
• Venue hire booking system
• Contact forms (GDPR compliant)
• Newsletter subscription functionality
• Mapping for local amenities
• Portal links to planning authority and online meetings (Webex)
• Migration of existing website content with URL redirects
• Comprehensive staff training on CMS
• User manuals and video tutorials

ONGOING SUPPORT:

• Regular software updates and security patches
• Continuous performance monitoring
• Technical support during business hours
• Annual accessibility compliance review (included in core service)
• Maintenance of WCAG 2.2 AA compliance
• Regular backups
• Website analytics and usage reporting
• Proactive notification of legislative/regulatory changes

ESSENTIAL CRITERIA:

Suppliers must demonstrate:

• Minimum 3 years' experience with town and parish council websites in England
• Portfolio of at least 5 current websites meeting WCAG 2.2 AA standards
• Detailed knowledge of Local Government Transparency Code 2015 and Assertion 10 requirements
• Proven technical capability for accessible website delivery
• Adequate support infrastructure
• Financial stability and appropriate insurance

CONTRACT: Initial 2-year period with performance monitoring through quarterly reviews.

Full specification available at: https://www.horleysurrey-tc.gov.uk/news/article/1544

SUBMISSION: Quotes by email to info@horleysurrey-tc.gov.uk by Friday 27 February 2026 at 12:00 noon.