Website Support, Maintenance and Development for Bath and North East Somerset Council Heritage Services.

Bath and North East Council Heritage Services require a Contract for the delivery of website development and support and maintenance services for its suite of 8 websites.

The contract covers three services:

• Support of 8 websites (incl. hotline support, 24 hour emergency support if websites go down)

• Maintenance of 8 websites (incl. ensuring all websites have the latest security updates, version updates and corrections)

• Design and development upgrades for 8 website (incl. informing the team on the latest developments in website design SEO and conversion rate optimisation)

Heritage Services Marketing Team is looking to work closely with a creative and strategic web development company proficient in the support, maintenance and development of Drupal websites. This contract will be key in reinforcing our web presence through improvement and maintenance of the suite of 8 websites crucial for attracting visitors and generating revenue for Bath and North East Somerset Council. This will include a continued focus on ensuring the design and development of the sites deliver a modern, and attractive interface capable of showcasing the range of sites numerous products, services and events; hosting rich media content engaging with a diverse range of audiences from visitors to Bath to ambitious business leaders and those looking to research their family history.

The suite of websites are predominantly CMS manageable, but we would expect to work with the developers on SEO and related content strategies. For website maintenance, the successful service provider will be required to provide on-going support through regular meetings (phone/online/face to face) to work through 'snagging' lists, manage fixes, undertake minor updates and ensure the effective day to day operation of the site. In addition to this because a large number of visitors to our websites are international we will require access to a 24 hour emergency support in case our websites go down, to get them back up and running in a timely manner.