BTA1405 e-Commerce Warehouse Fulfillment Services

This requirement is for provision for e-Commerce Warehouse and Fulfillment Service.

VisitBritain Retail is the commercial arm of VisitBritain. We are the official shop of the British Tourist Authority and sell all essentials for a fantastic trip to Britain: tourist attraction tickets, sightseeing tours, London Transport tickets, airport transfers and travel essentials which customers can purchase before they travel. We operate 12 VisitBritain online shops in 7 local languages and 9 currencies and deal with customers from 90 countries. We also run the TfL Visitor shop website on behalf of TfL where customers can buy Visitor Oyster Cards and Travelcards ahead of their travel dates to avoid queueing while on their vacation. In our capacity as the British Tourist Authority representing Britain worldwide.

Please note that the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) is likely to apply to the services.

The tender process will be two stage restricted procedure. In the first stage, Tenderers who are interested in this contract are invited to submit their response to Standard Selection Questionnaire (SQQ). VisitBritain (VB) intends to shortlist up to five (5) of the highest scoring Applicants from the first stage and invite them to participate in the next stage of the procurement process (Invitation To Tender). Suppliers that are invited to tender must score a minimum of 40%, with the top three (3) Tenderers with the highest scores being invited to participate in interview/presentation stage together with site visits.

Interested suppliers must complete the online SSQ which can be accessed via Atamis e-Procurement system. https://visitbritain.force.com/s/Welcome. SSQ must be completed and submitted no later than 12:00 pm on 22 April 2022.

The incumbent supplier has indicated that it considers that the Transfer of Undertakings (Protection of Employment) Regulations 2006 will apply should the contract be awarded to a different supplier. This means that there will be a transfer of staff - believed to be no more than 4 - unless agreed otherwise.