Contract for the provision of IBCA Digital Service Management Tooling
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £279,081 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Deadline | 17 Nov 2025 |
| Contract start | 15 Dec 2025 |
| Contract end | 14 Dec 2028 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-f3391a59-3cfb-4217-9bdc-601dadab9fc9 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Freshworks Inc. | £279,081 | 14 Dec 2025 | active |
description
Provision of IBCA wide ITSM tool, adopted across all technical and specialist resolver teams as well as end users where appropriate.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 22 Dec 2025 | Award (award) | · | aa71bc60-668c-40b8-89b7-a0af4d23f059-876977 |
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source
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