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Provision of Housing Benefit and Council Tax Remote Processing Services

ROYAL BOROUGH OF KENSINGTON & CHELSEA Published 18 Nov 2016 Contracts Finder

key details

Value£450,000
Statuscomplete
Category (CPV) 72310000 +1 more
RegionLondon
Deadline27 Nov 2015
Contract start4 Apr 2016
Contract end31 Mar 2018
Procedureopen
SME suitableYes
OCIDocds-b5fd17-f28c6eb8-adc8-11e6-9901-0019b9f3037b

Award

SupplierValueDateStatus
Serco Limited £443,000 6 Apr 2016 active

description

The Council will require between two and four Housing and Council Tax Benefit officers to provide remote processing of the Council’s Housing and Council Tax Benefit claims. The Assessment Officers will carry out all types of assessments including council and private claims, working age and pension age claims and Passport and non-passport claims. They will also be required to process overpayments using the Council’s Sundry Debtors system and reply to customer’s queries in writing and on the telephone.

The exact number of workers required on any given month will be determined by the Council and will depend upon the volume of work. The Council will issue instructions to the Contractor as and when required.

Additional information: Candidates must register on www.capitalesourcing.com where all the procurement documents are accessible for immediate, unrestricted, electronic download.

There is provision for the contract to be extended for up to 24 months

notice history

1 notice published against this procurement.

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source

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